Frequently Asked Questions

Hello! Below are questions often asked by users like yourself.

Learn more about making referrals: Watch our video.

Frequently Asked Questions

What should I do if I have forgotten my password?

Click on “forgot your password”. You will be required to provide your username and registered email address and will shortly receive an email with an access code and instructions to reset your password.

What should I do if I have forgotten my username?

Click on “forgot your username”. You will be required to provide your registered email address and the username will be emailed to you.

Why have I been locked out of my account?

Your account has been locked following too many unsuccessful login attempts; please try again in 10 minutes.

Need help from us?

For help with recruitment queries, please email

For a full list of FAQs, please see below.

How do I apply?

Starting your application is easy!

Here are three quick steps to follow:

1. Find the job you want to apply for.

You may have already been directed straight to a job from a link sent by a friend. You can also search all job openings on the homepage.

2. Click "Apply for Job".

A window will pop up asking you to input your first name, last name, and email address. If you were referred, this will be denoted.

3. Start your application!

Fill in your full name and email address, and hit "Start Your Application". You’ll then be redirected into London Borough of Croydon careers site to fill out the remainder of your information.

What are Job Alerts and how do I sign up for them?

Stay up to date with the latest London Borough of Croydon jobs!

Job Alerts emails to users who want to receive them. These alerts are sent according to your own selected frequency and include open jobs that you may be interested in depending upon the interests and locations you choose when signing up. Sign up to receive job alerts today. Here’s how:

1. Sign up at any time!

Not ready to apply, but want to hear about new London Borough of Croydon jobs? Sign up for job alerts by hitting "Job Alerts" on the top right corner on the page.

2. Fill in your information.

Submit your full name, email address, and the job locations/categories that best fit your career interests.

How do I refer my friend?

Referring your friends is easy with Social Sourcing!

In fact, there’s two ways to share:

1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to your friend.

2. Share a specific job.

When logged in, click "Share this Job" on the job’s detail page. From there you can share the job by copying the link. You may also share the job on your social media accounts.

Copy and paste your unique referral link into an email if you prefer not to use social networks


Guidance with applications, selection and interview

When completing the application, you’ll need to state how you meet the requirements for the job using the role profile. There is a limit of 6400 characters for this section. You may find it useful to type your statement into a word document first and then copy and paste it into this section.

If you have any special requirements or reasonable adjustments that need to be applied to the recruitment process or if you are still unsure about the selection process and need further clarification, please contact us in advance to discuss the best ways to meet your needs.

What can you expect?

Once you have submitted your application, you will receive email notification confirming that we have received your submission. We’ll aim to let you know the outcome of your application within four weeks of the closing date.

If you are shortlisted you will be contacted by the recruiting manager or a member of the recruitment team to schedule an interview / the next stage. You will receive email notification confirming all the details of the next stage of your selection process.

Once the interviews have concluded, we aim to make a decision as soon as possible and you should be given some indication at your interview of when you can expect to hear back from us. If you have been unsuccessful on this occasion, you will be informed and be able to request feedback. If you are successful, you will hear from a member of the resourcing team to progress your application.

Throughout the recruitment and selection process, you can expect key contact at Croydon from: the Recruitment team and Hiring manager.

What happens next?

If you are successful at the selection stage, you will be given a provisional offer of appointment.

This offer is subject to:

1. Your acceptance of the terms and conditions contained within the contract of employment.

2. The receipt of satisfactory references.

3. Receipt of a satisfactory medical clearance from the Council's occupational health team.

4. Evidence of any required professional qualifications (e.g. social work qualification) and essential requirements, such as a clean driving licence.

5. Any necessary Disclosure and Barring Service checks

6. Proof of right to work in the UK and National Insurance number

7. All external successful candidates are subject to a probationary period

Safeguarding Statement

Disclosure and Barring Service Checks

If the post you are applying for requires you to have access to children, young persons or vulnerable adults, you'll be required to hold a satisfactory Disclosure and Barring Service (DBS) check. Checks are carried out in strict confidence and can only be made in connection with the position you are applying for.

Rehabilitation of Offenders Act 1974

The Rehabilitation of Offenders Act 1974 was passed by the Government to ensure that individuals who had been convicted of a criminal offence were not permanently disadvantaged in the job market. In essence, individuals were to be given another chance. However, there are stipulations on the offences.

Please note, failure to disclose any unspent convictions for any post, or any convictions for exempt posts, may lead to the withdrawal of the offer of employment.

Other Frequently Asked Questions

Your application

Q: I haven’t received an email confirming my application has been submitted?

A: Please ensure you have completed a specific application by clicking 'apply online' on the job advert. Once you reach the end of the application, review and click 'submit' at the bottom of the page. Please note, completing a 'general profile' is separate to making an application as the 'general profile' is not linked to a specific job.

Q: I can’t move to the next page of the application form?

A: Please ensure your device settings are not blocking any plug ins/pops up so you can proceed. We encourage you to use a laptop or PC rather than a mobile device as this can block parts of the application form.

Q: I can’t submit my application?

A: We recommend clearing your browser history and using Firefox or Chrome as our website works best in these browsers. Please also use a laptop or PC to apply as mobile devices can block certain sections of the form.

If you still experience problems trying to apply, send a screenshot of the problem to so we can advise on a solution.

Q: When will I receive an outcome regarding my application?

A: We aim to provide all candidates a response within four weeks of the closing date. If we receive high volumes of applications for a role, there can be a delay. We will provide updates as soon as possible.

Invitation to interview

Q: I haven’t received an invitation to interview?

A: We send all formal invites via email to the address you provide on your application form. Please ensure you check your junk folder and change settings to allow emails from Recruitment team at Croydon

Q: How do I prepare for my interview?

A: Our interviews can vary from a standard Q&A session to a range of in-tray/written exercises, presentations or a mix of everything.

Q: What do I need to bring to my interview?

A: Please ensure you bring originals right to work documentation and proof of national insurance number to your interview

Q: When will I receive my provisional offer?

A: We will send your provisional offer via email to the address you provided on your application.

Receiving your provisional offer

Q: How do I accept the provisional offer?

A: To formally accept the provisional offer, you will need to log onto our website using the username and password you created when you applied for the role. You will need to complete the tasks which include signing and returning the provisional offer and completing the pre-employment questionnaire.

Q: How do I provide my referee details?

A: Once you have accepted the provisional offer, you should receive an email with reference instructions within 2 working days.

Q: What is a DBS check?

A: The Disclosure and Barring Service (DBS) helps employers make safe recruitment decisions. The process by which the DBS provides criminal record data is called DBS Certificate or a DBS check.

Typically, Croydon require an enhanced DBS check for roles working with children or adults in certain circumstances such as those in receipt of healthcare or personal care.

The certificate will contain details of both spent and unspent convictions, cautions, reprimands and warnings that are held on the Police National Computer, which are not subject to filtering. If the role is eligible, an employer can request that one or both of the DBS barred lists are checked.

Contact Us

You can reach out to the Recruitment Team with any questions at

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