Business Support Officer Grade 6 (£34,416-£35,448)

Business Support Officer – Grade 6 (Full Time)

Location: Croydon LIFE Team
Hours: Full Time - 36 hours a week

We are excited to offer an opportunity to join our dynamic LIFE team as a Business Support Officer, providing essential administrative support to services focused on hospital discharges and reablement for vulnerable adults.

This is a key role within the LIFE service, supporting a fast-paced, integrated team that works closely with social care, health professionals, care providers, and hospital staff. If you thrive in a busy environment and are passionate about making a difference in people’s lives, we’d love to hear from you.

Key Responsibilities:

• Maintain and update the LIFE tracking system multiple times daily.
• Manage the LIFE inbox, processing high volumes of emails and coordinating communication across professionals.
• Ensure accuracy of data across all relevant systems, including LAS and NHS platforms.
• Handle high volumes of calls and emails, often under tight deadlines.
• Act as a first point of contact for customers, offering advice and guidance with support from social care staff.
• Provide administrative support across the LIFE service.
• Collaborate with the Health Administrator to update health-related data.

What We’re Looking For:

• Proven experience in a business support or administrative role.
• Strong IT skills, especially in Excel and database systems like Liquid Logic (LAS).
• Knowledge of NHS systems such as Cerner and EMIS is desirable.
• Excellent communication skills – both written and verbal.
• High attention to detail and ability to manage sensitive information confidentially.
• Strong organisational skills and ability to prioritise workload effectively.
• Ability to work under pressure in a fast-changing environment.
• Commitment to equality, diversity, and ethical standards.

This is a rewarding opportunity to contribute to a vital service supporting vulnerable adults and their families. You’ll be part of a collaborative team, working in a role that truly makes a difference.

If you’re ready to take on a challenging and fulfilling role, apply now and help us continue delivering high-quality support to our community.

To view the job profile - click here

Closing Date: Monday 25th August 2025