Corporate Complaints Officer, Grade 8 (£38,934 - £40,755)
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- Administration
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- 1 day ago Post Date
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- 2500007A Requisition #
Corporate Complaints Officer
Grade 8 (£38,934 - £40,755) / 6 month Fixed Term Contract
We are looking for an individual to work on the busy Corporate Complaints Team. We are looking for an individual with sound investigatory skills and previous experience working in a complaints/customer service environment. You will need to demonstrate that you are a solutions focused individual who has a track record in implementing service improvements so that we learn from complaints and resident feedback.
You will need to be able to:
Use your own initiative and take responsibility for your area of work to identify trends and areas of improvement
Collaborate with others
Demonstrate high customer service standards
Put residents at the heart of what you do
Monitor and work to deadlines
Produce a high standard of written response
If you think you have the appropriate skills, knowledge and experience then we look forward to hearing from you.
If you want to know any further information about the role then please contact the complaints manager, Kim Hyland.
To view the Corporate Complaints Officer role profile click here
Closing date: Wednesday 28 May 2025 @ 11.59pm
Equal opportunities
Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.