Corporate Debt Recovery Officer - Grade 7 (£38,256 - £39,276)

Corporate Debt Recovery Officer    

Location                                  Croydon

Division                                   Resources

Salary                                      Grade 7 (£38,256 - £39,276)

Service                                    Strategic Collections

Position Type                          FTC/ Secondment until September 2026

Contract Type                          Full Time

Number of Hours                    36 hours

About the role

Sitting within our Corporate Debt Recovery Service, we are seeking to employ an experienced collections officer dealing with the Enforcement of Council Tax and Business Rates debt. We are looking for an enthusiastic officer to join this exciting team. Ideally candidates will come with experience of dealing with various routes of recovery available to the Local Authority, particularly Enforcement action using Enforcement Agents. This role requires extensive collections experience and negotiations as well as a basic understanding of council tax and business rates notices.

The successful candidate will require:

• Experience of debt collection roles, ideally telephone and document based
• Understanding of Enforcement legislation in relation to Council Tax and Business Rates
• Self-motivated and able to motivate others
• Well-developed negotiation skills in order to influence both customers who owe debts to the Council and internal colleagues / departments to improve service delivery
•  Resilience in fast paced, pressurised environment

Applicants should be aware the service operates from 8am until 6pm and therefore it is expected that your start and finish times may vary to ensure there is an officer working during business hours.