Housing Contact Centre Manager - Grade 16 (£58,692 - £60,819)

Why join us 

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
Career Development: We invest in our staff and support their development.
Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
Family Friendly provisions: Generous maternity leave and family leave provisions
Work Life Balance: Options for flexible and agile working options in line with service demand
Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change

Closing Date: 2 March 2025 at 11:59 pm

Click here to view the role profile 

Assessment Centres: Week Commencing 10 March 2025 

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment